In order to reduce congestion around the venue, official merchandise will be available for collection at the venue for the "2026 ZEROBASEONE WORLD TOUR [HERE&NOW] ENCORE IN KANAGAWA."

When using on-site pickup, please check the following information.

*All prices include tax.

*Product images are for illustration purposes only. It may differ from the actual product.

*Please note that items other than those featured on POP cannot be included in the same package.

《About venue pickup》

Application period: Friday, February 6, 2026, 6:00 PM - Sunday, February 8, 2026, 11:59 PM

*One order per person per performance. Multiple orders are not permitted. Thank you for your understanding.

▼ Venue pickup advance reservation site

https://store.plusmember.jp/zerobaseone/products/list.php?category_id=4976

*Applications will open at 6:00 PM on Friday, February 6, 2026.

*System maintenance is scheduled to begin two hours before the reception begins.

*Please refrain from making direct inquiries (phone calls, etc.) to the venue.


【購入特典】


◎For purchases of 7,000 yen (tax included) or more of official goods for pickup at the venue, you will receive one "2026 ZEROBASEONE WORLD TOUR [HERE&NOW] ENCORE IN KANAGAWA" bonus photo card (random/solo, 9 types) on a first-come, first-served basis!

*The purchase amount of the OFFICIAL LIGHT STICK is not eligible. Also, the purchase amount of multiple purchases cannot be combined. Thank you for your understanding.

*The bonus items will have the same design as those sold at the venue.

*Items will be handed out at random. You cannot choose the type or design.

*This applies to the product price only. Shipping and handling fees are not included.

*Please be sure to also receive the bonus when you receive the product.

*We cannot accept requests that you forget to pick up after leaving the special pick-up area at the venue.

Quantity Limit

◎ Up to 3 items per member per transaction

・VOICE KEYRING (JAPAN LIMITED)

・PHOTO CARABINER (JAPAN LIMITED)

◎ Up to 5 items per member per transaction

・ACRYLIC STAND (JAPAN LIMITED)

◎ Up to 5 items per transaction

・IMAGE PICKET CASE (JAPAN LIMITED)

・RANDOM PLUSH KEYRING (JAPAN LIMITED)

◎ Up to two items per member per transaction

・TRACK JACKET (JAPAN LIMITED)

◎No limit on quantity

・CUSTOM PARTS

・OFFICIAL MINI LIGHT RING

・TOUR S/S T-SHIRT

・BANDANA SET

・METAL BADGE

・BACKPACK

・METAL NAME KEYRING

・ID PHOTO KEYRING SET

・RANDOM CUSHION CAN BADGE

・RANDOM TRADING PHOTOCARD

・RANDOM TRADING PHOTOCARD (JAPAN LIMITED)

・IMAGE PICKET & MINI PICKET (JAPAN LIMITED)

・PHOTO SLOGAN (JAPAN LIMITED)

"Notes"

◎ There are limits to the number of products available for sale and the number of items available for pickup. Even during the sales period, sales will end once the limit is reached. Thank you for your understanding.

◎Some products have a limit on the number of items that can be purchased per person so that more people can purchase them.

◎Please reserve the pick-up date and time in advance before ordering the product. The product will be delivered to you at the designated counter on the date and time you reserved.

◎Product pick-up dates and times are accepted on a first-come, first-served basis, and will end as soon as the capacity for each time slot is reached.

◎We cannot accept deliveries outside of the reserved time frame for any reason.

◎The performance date and time cannot be changed after your order has been placed. Please be careful when selecting your pickup date and time.

◎Only the person who placed the order can collect the tickets at the venue. At the counter, we will check ① your identification documents, ② the QR code issued after the order is confirmed, and ③ the ticket for the performance day for which you have reserved venue collection.

◎If you use convenience store payment, a system usage fee of 275 to 440 yen (tax included) will be charged.

◎If you have not received the item, the delivery will be changed to a later date.

◎Even if you arrive at the pick-up start time, the pick-up start time may change depending on the situation on the day. Please note.

◎Staying in line late at night or early in the morning, lining up, or otherwise visiting the venue or nearby areas will be a nuisance to nearby residents and other facility users, and is therefore prohibited.

◎Even if a line is formed before the pickup start time, that line will be invalidated. Staff will guide you when forming a line.

◎Depending on the weather and conditions on the day, the entrance line start time, entrance line, and waiting area may change. Also, depending on operating conditions, admission methods may change without prior notice. Please note. In such cases, please follow the instructions of the on-site staff.

◎Please follow the staff's instructions regarding entry. If you do not comply, we may refuse entry. Please note.

◎Please refrain from meeting at the waiting area or in the entrance line.

◎The following actions are prohibited as they may cause inconvenience to other customers.

*Product trading activities at the booth venue or near the facility

*Sit-in around the facility

*Occupying benches etc. for long periods of time

◎Cutting into the line or running when the line starts is extremely dangerous and is strictly prohibited.

◎Please check the precautions listed on the website before entering. Please note that if you do not follow the precautions, we may not be able to guide you.

◎Due to bad weather, pick-up at the venue may be postponed or canceled.

《Receipt date and time》

[Kanagawa] K Arena Yokohama Venue Pickup Special Area

◼︎Wednesday, February 18, 2026, 10:00-18:00 (scheduled)

◼︎Thursday, February 19, 2026, 10:00-16:30 (scheduled)

*Only applicable to those who have tickets for the performance on the day. Tickets will be checked in the special collection area at the venue on the day.

Please note that if your ticket cannot be confirmed on the day, it will not be possible to collect it.

*If you are attending the sound check event, please check the identity verification booth reception time yourself and apply to pick up your items at the venue.

*Pickup time for each performance may change depending on the situation on the day.

*Please note that you may not be able to make it in time for the show if you apply for the time slot just before the show starts.

*Reservation time slots are approximate pick-up times. Please note that the actual pick-up time may be past the reserved time slot depending on the congestion situation on the day.

《How to receive the product》

When your reservation date and time arrive, please have the following ready and present them at the reception desk at the venue.

Please be sure to also check the notes on the "Venue Pickup Advance Reservation Site."

① Identification documents

《Valid ID (all with photo/no copies/valid)》

*Copies are not permitted in any cases. Please bring the original document that is still valid.

Please bring one document with your photo. The following items are eligible:

1.Passport

2. Driving license/international driving license

3. Official license with photo (marine, aviation, architect, etc.)

4. Physical disability certificate

5. Residence card or special permanent resident certificate

6. My Number Card (notification cards are not accepted)

7. Welfare Handbook

8. Student ID with photo (only for those under 18)

9. Rehabilitation Handbook

*Please note that student ID cards for those over 19 years old will not be accepted, even if they have a photo of the person's face.

*Please note that identity verification documents that are photocopied, handwritten, expired, or have been altered to make them unusable will not be accepted.

The use of fraudulent or forged identification documents are all criminal acts.

② QR code issued after order confirmation

(You can check this by scanning the QR code displayed on the "Purchase History Details Page" in "My Page" on ZEROBASEONE OFFICIAL STORE.)

③ Tickets for the day of the performance that you have reserved to pick up at the venue

This purchase is only available to those who have tickets for the performance on the day. Tickets will be checked in the special collection area at the venue on the day.

If we cannot confirm your ticket on the day, we will not be able to give it to you.

"Payment Method"

1) Credit cards: JCB/VISA/MASTER/AMEX/Diners

2) Convenience store payment (prepayment) *Payment fees are the responsibility of the customer.

If you use convenience store payment, the payment deadline is "the order date" plus "within one day." Please note that if the deadline expires, the system will automatically cancel your order.

《If you have not received the product》

If you do not pick up your item within the reserved time slot, your order will automatically be changed to delivery. No separate application is required.

The item will be shipped by cash on delivery, so please pay the shipping and handling fee before receiving the item.

*Shipping and handling fees will be charged separately.

*We do not accept cancellations or delivery on another day.

Shipping fee: 770 yen + handling fee: 550 yen (total: 1,320 yen)

*For Hokkaido: Shipping fee 880 yen + handling fee 550 yen (total 1,430 yen)

*For Okinawa: Shipping fee 990 yen + handling fee 550 yen (total 1,540 yen)

① Product shipping date: Scheduled to be shipped sequentially from mid-March 2026

② Delivery address: The "delivery address" registered when placing your order

③ Payment method for shipping fee: Cash on delivery

*Shipping and handling charges will be the above charges depending on your area of residence, regardless of the number of items purchased or product size.

*Purchase benefits will be bundled with the purchased product even if you receive the product at a later date.

《About returns and exchanges》

◎We cannot exchange or return products due to customer convenience.

◎Due to the materials and production process, there may be some scratches or scuffs on the surface of the product. Please note that there are no problems with use.

◎We will take care to ensure that there are no mistakes in the delivery of purchased items, but please be sure to check on the spot after receiving the items. We will not be able to accommodate your request even if you request it later.

◎Defective products can only be exchanged on the day of the event. Please check it immediately after receiving it. Please note that depending on the situation, we may be able to respond to shipping or refunds at a later date.